This individual will be a dynamic and analytical Consumer & Sales Insight Manager. This role will be pivotal in driving sales performance and providing actionable insights to enhance our retail operations across our 1300 pubs. The ideal candidate will have a strong background in retail sales, data analysis, and customer insights, with a passion for the hospitality industry.
Location: Hybrid
Benefits:
- Competitive salary
- Annual Company Bonus Scheme
- Company pension
- 25 Annual holiday days (Option to buy and sell)
- Free pay-day drinks
- Retail & Leisure discount scheme
- and much more……
We Believe In Thriving Together
Our business is rooted in partnership and shared success. We recognise excellent performance and celebrate personal wins. We are a business that empowers our People, Publicans and Management Partners to be the best they can be because by working together, we thrive together.
• Develop and implement sales strategies to achieve revenue targets.
• Collaborate with regional managers to drive sales initiatives and promotions.
• Work closely with marketing, operations, and finance teams to align strategies and objectives.
We Believe In Doing Well By Doing Good
It’s not only what you do, but how you do it that matters. At Punch, positive performance is driven by building trust through open communication and transparency and by putting the needs of people, planet and pub first.
• Monitor and analyse sales performance across all pubs, identifying trends and areas for improvement.
• Foster a culture of continuous improvement and innovation.
We Believe In Pride In Our Stride
Our people are what make us. We encourage our Punch family to take pride in their differences, show up as themselves and be unafraid to make things happen and make their mark in the world.
• Utilize data analytics tools to track and report on key performance indicators (KPIs).
• Present findings and recommendations to senior management.
• Ensure data integrity and accuracy in all reporting.
• Support the development of training programs for staff to enhance sales and customer service skills.
We Believe In Delighting Every Guest
We’re passionate about hospitality and dedicated to creating exceptional guest experiences that matter. Working together to grow successful pubs, we provide unwavering support that empowers our Publicans and Management Partners to do their best work, ensuring the happiness of every guest.
• Gather and analyse customer data to understand behaviours, preferences, and trends.
• Provide actionable insights to improve customer experience and loyalty.
• Conduct market research to stay ahead of industry trends and competitor activities.
Closing date: Sunday 5th January 2025
